Customers buy concepts!

We are not simply buying a product or service but a set of expected benefits to meet our needs and expectations.  This set of expected benefits is the service concept which is the overall intention of the service as seen from the customer’s perspective.  The concept is not a statement of the physical bits and pieces that we buy, rather it is the way the customers and the organization, its staff and shareholders, perceive the benefits of the service.

The competitive advantage of good service design

Good service design enhances the competiveness of the organization and can be seen as starting and ending with the customer.  The task of marketing is to gather information from customers, and sometimes non-customers, in order to understand and identify their needs and expectations and create a specification for the service.  This becomes a complex task involving a bringing together of many different aspects of a company’s objectives.  This specification is then used as a input to the operation which creates the service to its customers.

Design means satisfying the needs of customers

The manner in which a process which creates a service is designed will have a significant impact on the ability of the operation to meet its customers’ needs.  A process located in the wrong place, or with insufficient capacity or arranged in a jumbled and confused layout, or given inappropriate technology, or staffed with unskilled people, cannot satisfy customers because it cannot perform efficiently or effectively.

Business process outsourcing increases flexibility

Business process outsourcing enhances the flexibility of an organization in various ways.  These services are provided on a typical fee-for-service basis enabling the company to become more flexible by transforming fixed in variable costs.  A variable cost structure will assist a company to respond to changes in required capacity and does not require any investment in assets allowing more flexibility.  Resource management may experience prominent increases in flexibility.

Advantages of our debt collection service

We assist companies by collecting funds that are due and assist debtors by helping them to make payment plans to get their delinquent account paid in full.  Clients will then benefit by holding down the costs of debt collection to their account receivable departments.  We also offer very competitive rate programmes which are lower than most debt collection agencies.

Our key area of focus is the goodwill of the client naturally and care has been taken in hiring and training of our personnel to assure professionalism throughout the business process.