Outsource as much as possible!

Under-utilized in-house facilities are costly to buy and expensive to maintain as well as occupying valuable space.  Swift technological advances also make yesterday’s tools slow and inefficient.

When you “farm out” tasks, you save on the costs of ownership and the substantial costs related to the employment of the people required to do the work.

Outsourcing allows you to have access to high levels of specialist expertise without becoming involved in the hassle factors of pension funds, medical aid and leave etc.

Cost conscious companies also find that the purchase of equipment, which they use continuously, unproductively ties up capital that can be used more productively elsewhere.  They tend to resort to leasing.

The full maintenance leasing of machinery and other equipment limits your exposure to the costs of maintenance.  Furthermore, it prevents you from being subjected to the rapid depreciation of your out-of-date assets.

And lease fees are also fully tax-deductable!

You will often find that outsourcing certain functions costs you less and gives you more.

Professional Writing Service

Our team can support you in reaching your business, professional or personal goals such as :
* Business Growth
* Business Startups
* Promoting products/services
* Persuasive business material
* Advancing careers
* Academic papers/ assignments
We can provide the following services to the organization:
* Persuasive marketing and promotional materials such as brochures and sales letters that help you acquire new customers
* Clear concise internal business communications like memos that inform and motivate employees
* CV writing that help you advance your career and expand your professional network

Outstanding Invoices?

When collecting your outstanding invoices become an absolute hassle it's good to know there's an alternative - you can use a debt collection agency! Due to a highly specialized service, they often have resources at their disposal that the average freelancer or internal department cannot match.
The collections process begins once a copy of the unpaid invoice and the contract between and you and the client in question is given to the agency. (It is much harder to collect on a debt when you don't have a contract in hand)
The simplest reason why companies might use a collections agency is time. If one person is working on everything from landing new clients to completing projects, the truth is that you may not have time to handle unpaid accounts effectively.

Why do you need an outsourced telemarketing partner?

Telemarketing is an integral component in your marketing strategy that aids businesses, no matter the size, boost revenue and sales. Telemarketing teams use carefully crafted scripts which are discussed with the potential lead. Scripts are also prepared to professionally respond to a prospective client who rejects the information and what the agent is offering.
Telemarketing companies will have the knowledge and experience to identify the highest qualified leads. With the right script, suggestive skills and professional manner a high conversion rate can be achieved.
Outsourcing this service means that the company will not have to spend money on such expenses such as infrastructure, communications technology, computer technology, hiring and retaining skilled telemarketers and overhead costs.
Increasing your ROI entails creating a meaningful partnership with an outsourced telemarketing partner.

Non-court action to collect debts

Court action should be seen as a last resort. A more effective alternative would be to use a debt collection agency. They have the time, expertise and resources needed for the job. It can be a fast method of recovering debts so you will save time. Contact between the debt collection agency and the client will likely be more professional and you will be able to retain your old clients, assuming you want to. This will obviously be unlikely to happen if legal action is taken. Furthermore, the agency may instruct solicitors on your behalf if the client still refuses to pay

A strong focus on delivery

Ref Staffing Business Solutions accounts receivable collections practice ensures:
* Strict adherence to legal and regulatory issues involving third party collections and debt recovery
* Increased response rate from delinquent customers
* Increased inflow of payments helped by multi-channeled collections strategy
* Mitigating write-offs by efficient accounts receivables management
* A strong focus on delivery with a highly qualified operations team

CV Keywords

One of the newest components being added to CV's is a section called "keywords". Keywords are a list of description words and/or job titles that describe you, but that are not found elsewhere on your CV.
The purpose is to ensure that your CV is identified and selected by CV tracking software. Companies utilize this software to enable their recruiters to quickly identify candidates who have the exact qualities that match current openings. The more diverse job titles and/or terms you add to your keyword list, the more likely you are to have your CV selected.

"References available on request"

Another area on the CV that has been a long-held tradition, but is currently out of style is "references available upon request". Everyone's references are available and there is no need to tell people that they are, because if they're not, you probably will have a difficult time getting the job. Do not include this in your CV!

The 20 most desireable traits of employees

1. Attitude
2. Honesty
3. Tidy Appearance
4. Amiability
5. Enthusiasm
6. Reliability
7. Communication Skills
8. Motivation
9. Punctuality
10. Experience
11. Flexibility
12. Fast Learning
13. Efficiency
14. Competent
15. Knowledge
16. Education
17. Interest
18. Personality
19. Stability
20. Qualifications

Benefits of a debt collection agency

Bad debts is a reality in business as customers simply cannot settle their accounts in a timely manner. A debt collection agency can help small businesses secure debt repayment from their delinquent customers. Their main task is to manage the repayment of debts. They handle delinquent accounts and use various strategies to get payments such as e-mails and phone calls. Since the task of debt collection can be lengthy, costly and tedius, most small businesses would rather outsource this specialized service than to create a separate department to resolve this matter. Fees tend to be very low.

Typical Business Support Services

Typical business support services offered to the business community as well as individuals:
* Word Processing
* Tape Transcription
* Phone-in dictation
* Desktop publishing
* Spreadsheet design
* Research papers and reports
* Telephone answering
* Mail receiving and forwarding
* CV preparation
* Fax sending and receiving
* Internet research
* Telemarketing
* Recruitment
* Debt Collection
Small companies usually require secretarial and administrative support but do not have the money, space or need for a full time employee. Or they may prefer to outsource specific tasks rather than invest in the talent and equipment necessary to get the job done right. Furthermore, hiring temporary employees can be more costly than small businesses' needs demand.
Even fairly large operations with full time secretaries and administrative assistants are in a need of these services. If a company has a temporary situation where they can handle in house, they may turn to us to pick up the overload. Sending the work to an outsourced partner eliminates the hassles and cost.
Large companies also use business support services when their own staff members are unavailable due to vacations or illness. They may need someone who can handle all or part of the work of the absent staff.

The difference between a CV and a resume

A CV differs from a resume as the former is used by candidates with extensive scientific, medical or academic backgrounds with significantly more information to provide than a traditional resume. This information usually included dissertations, publications, fellowships, grants, presentations, languages, personal hobbies and more which generally would not be included in a resume. CV's should only be used for these types of situations and career fields when necessary.

Why waste your time chasing debts? Leave it to the professionals!

We have the knowledge, experience and equipment it takes to provide you with faster, better debt returns than the competition. We offer our clients multiple solutions that maximizes the debt we collect while saving you time and money.

A debt collection programme that would benefit your business

Revadmin SA could be a great asset to your business. As a full service, national commercial debt collection service we assist companies by collecting funds that are due from debtors by helping them to make payment plans to get their delinquent account paid in full - and clients by holding down the costs of debt collection to their accounts receivable departments. We also offer highly competitive rate programmes which are lower than most debt collection agencies.

Clear your bad debts now!

Our team of credit controllers will persist in calling your debtors to ensure your ledgers are cleared. 80% of your debts should be cleared this way and the rest should be handed over to legal processes. Employing our specialist team could mean retaining your customers and continuing doing business with them while clearing your bad debt ledger.
We are totally committed to providing the best debt recovery services by utilizing the skills of our highly experienced debt collectors. We set high standards throughout our debt collection agency and pride ourselves in providing effective, efficient and a fair debt recovery service.

Reasons for outsourcing your non-core business processes

* Reduce and control operating costs
* Improve company focus
* Gain access to world-class capabilities
* Free up internal resources for other purposes
* Obtain resources not available internally
* Accelerate re-engineering benefits
* Deal with a function that is difficult to manage/out of control
* Make capital funds available
* Share risks
* Obtain a cash infusion

What is co-sourcing?

This describes a relationship where the interaction between the supplier and the host organization is even more intimate than in normal outsourcing. This means that the host organization supplies staff and managers to the outsourcing deal, not as transferred staff but because of their specialist knowledge. Co-sourcing means both organizations having responsibility for the supply of resources to meet the objective. There is, however, some risk since there may be no redress if objectives are not met.

The market value of outsourcing

More than 90 percent of US companies outsource on or more activities. According to the IDC - the international research organization - worldwide spending on outsourcing reached $99 Billion in 1998.
IDC discovered that, the majority of worldwide spending on outsourcing occurs in the US. In 1998, US organizations spent $51.5 billion on outsourcing, almost 52 percent of global outsourcing expenditure.
The 1999 Outsourcing World Summit confirmed that the fastest growing trends for worldwide outsourcing were:
* human resource management
* media management
* information technology
* customer service
* marketing
Most large companies tend to use other organizations for some services, which may include IT, factoring, debt collection, payroll, claims processing, estate and property maintenance, temporary and contract employees, public relations, cleaning and catering. These arrangements may be informal or formal deals incorporating contracts or service level agreements.

Outsourcing make businesses more competitive

Companies are interested in outsourcing because it helps them to be more competitive and has the enormous potential to introduce a remarkable level of streamlining and extra efficiency in industry and commerce. It also enables organizations to attain world-class performance.

Strategic Outsourcing

The adoption of a strategic perspective on outsourcing is regarded as one of the most useful and important business methodologies, allowing organizations the world over the opportunity to liberate their full potential for profitability, efficiency and cost effective operation and ensuring maximum flexibility in terms of retaining and broadening customer franchise.
This strategic approach plays a key role in private and public sectors in developed countries and increasingly in many developing countries like South Africa.
Too many outsourcing initiatives suffer from bad motives from the start and even those who do have good motives suffer from a lack of proper planning. Even those that are planned properly can end up using the wrong service provider and even those that make none of these mistakes are usually badly managed or badly monitored. Billions of allocated funds are wasted each year because outsourcing is not handled properly.

Creating right relationships with customers

Our owner sees relationship cultivation from the perspective of a master craftsman, so that the possibilities take her and her group to a level beyond simple jargon masking the mediocre. Customer relationships can be strengthened by communicating skillfully and respectfully checking in on progress, performance and expectations regularly; delivering quality services that match the client's expectations; following through on promises or being upfront about why we can't; providing excellent response when things go wrong and being thoughtful about ways to increase the value of our services to the client without compromising the bottom line.
We focus on respectful interactions and mutually beneficial experiences in creating and maintaining these right relationships with customers. Due to a lack of pressure to view customers as mere commodities the enterprise is focused on deep connection as a pathway to qualitative growth and success.

What is a soft debt collection service?

A soft debt collection process entails the following:
1. Debtors are contacted via sms, personal telephone calls, e-mail and statements mailed to them.
2. Collect payment or make payment arrangements with debtors.
3. Receive proof of payments and reconcile against outstanding debts.
4. If no payment is received within 30 days, the debtor will be informed that they will be handed over for legal action.

Maintaining good customer relationships

It is in interest of all businesses to maintain good customer relationships. However, this could prove difficult when bad debt collections become an unpleasant reality. The Accounts Receivable department can play a major role by keeping this goal in mind when collecting on past due accounts. Whether collections are handled in-house or preferably through a third party collection agency, efforts should be made to retain the customer, if possible.

Back and front office technology

The front-office part of customer processing operations, which has direct contact, and the back-office part, usually has little or no contact of customers. Technology is, however, present in both the front and back office. Much of the back-office technology is concerned with information processing while front-office technology has some kind of contact, direct or indirect with customers.

Examples of how contract call centres are used

Overflow

If the call centre is structured around a set number of resources and a back-up develops with customers waiting on hold, you can build your system to route the callers on hold to an outside call centre.  This will prevent your customers from having to wait long periods of time to hold.

After Hours

If the client needs to respond to callers beyond normal business hours and do not want to staff a call centre after hours.  This is ideal for 24 hour response times and handling calls from customers who are in different time zones.

Seasonal Service Times

Outsourced call centres can help handle your calls during seasonal peak periods without requiring you to add permanent staff.

Limited Resources

If you cannot afford the staffing, physical facilities, equipment and management structure, contract it out.