More than 90 percent of US companies outsource on or more activities. According to the IDC - the international research organization - worldwide spending on outsourcing reached $99 Billion in 1998.
IDC discovered that, the majority of worldwide spending on outsourcing occurs in the US. In 1998, US organizations spent $51.5 billion on outsourcing, almost 52 percent of global outsourcing expenditure.
The 1999 Outsourcing World Summit confirmed that the fastest growing trends for worldwide outsourcing were:
* human resource management
* media management
* information technology
* customer service
* marketing
Most large companies tend to use other organizations for some services, which may include IT, factoring, debt collection, payroll, claims processing, estate and property maintenance, temporary and contract employees, public relations, cleaning and catering. These arrangements may be informal or formal deals incorporating contracts or service level agreements.
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