A soft debt collection process entails the following:
1. Debtors are contacted via sms, personal telephone calls, e-mail and statements mailed to them.
2. Collect payment or make payment arrangements with debtors.
3. Receive proof of payments and reconcile against outstanding debts.
4. If no payment is received within 30 days, the debtor will be informed that they will be handed over for legal action.
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