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Tuesday, February 26, 2013

What is “service syndrome”?

Professionals tend to extend their services to clients who cannot afford them, they reduce the accounts, do not send the out at all or fail to follow up and get their money on time or at all. These professionals are so client-service orientated that they forget that they have a duty to their firm, family and indeed to themselves.
When you know or suspect that payment will not be made it will sap your motivation. You will subsequently lose focus and may not produce good work. This will not benefit your client or your organization. The professional has a duty to their partners and employees to avoid bad debt and by doing “charity work” you will have less time for the quality, well paying project or deal.

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