The exceptional ability to manage one self and to build better relationships with colleagues and team members is vital for a successful influencer. Managers should be more aware of their own emotions, be sensitive to the feelings of others and always act with honesty and openness.
According to author Daniel Goldman we act with emotional intelligence when you are aware of and regulate your own emotions and when you are sensitive to the emotions of others. Managers should attempt to pay attention to the emotional state of the team in order to time assertions sensitively. They should obviously get to know their own moods as well.
An emotionally intelligent person understands his strengths and weaknesses and knows it is more productive to manage emotions rather than lead by them. When your team has full rapport, they become mutually responsive. This can be achieved by matching your counterparts’ body language and voice tone. Try to establish if you really have rapport by subtly mismatching your body language by speaking faster perhaps. If the other person copies you, it is a clear sign that you have good rapport and your team member is now open to your influence.
Fine tune your approach by paying attention to non-verbal behaviour, such as gestures and facial expressions. Be particularly mindful of non-verbal signals that may indicate a person is drawing away from you. Try searching for behavior that shows you when someone is moving towards your view.
Managers should insist on sharing their emotions and values on a project and encourage openness in return. Your team members will reciprocate this gesture and will more likely be open due to your sincerity.
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