Observing difficult people in the business environment

Observing difficult individuals in the business environment who are about to become difficult should give valuable insights into what their reasons might be, enables managers to pre-empt them. Managers should take this opportunity to turn potential conflict into an anticipated exchange of understanding and co-operation.
Physical evidence of stress tend to manifest itself such as an upset stomach and indigestion, neck or chest pain or others might simply become difficult rather than admitting to feeling unwell or under stress.
When observing fellow workers, managers should determine whether team members are protecting responsibilities they have acquired rather than completing tasks. Trust should be built between team members by defining goals and sharing views openly.
Organizations simply cannot take their customers for granted even their customers for granted, even their long standing clients may leave for a competitor. Managers should assess how much involvement and feedback those customers need. Most customers evidently do not enjoy complaining, but if not satisfied the inevitable would take place. This would be probably due to a long history of disappointment. Ensure that everyone in the team understands your organization’s customer service standards and allow recognition to be given to those who deliver excellent customer service.
Professional advisors could add value by giving an objective perspective on management and your team. Assess how sensitive they are to any defensiveness in management or team members at the beginning of the project. Some questions could be asked to test how realistic management really is regarding expectations. Use this opportunity to clarify these objections and managers should subsequently determine what is needed from these advisors. Attempt to observe how well they are performing and how quickly they detect issues as well as facts.
Once suppliers are becoming difficult it could be due to something you have done or omitted to do. Typical issues would be payment and these conditions should be agreed upon at the beginning of the business relationship as well as the levels of service expected and the terms within which you will pay. Suppliers need constant feedback if their service level drops in order to give them the opportunity to improve. Developing these good working relationships could mean that they could likely be of more assistance during difficult times.
When observing yourself constantly maintain a balance between the tension of wanting to excel as an individual with the need to be a fully contributing team player. Ensure that you are balancing your development as an individual with your work within team. Management would do well to continuously share their knowledge with the rest of the team in order to be collectively more effective.